Our Customer Promise
Pelvic support you can trust. Service you can count on.
We know how personal pelvic health can be and how important it is to feel supported, both in your body and in your shopping experience. That’s why we’ve built our Customer Promise around comfort, clarity, and care.
Try Risk-Free
We want you to feel confident in your support wear. If something’s not quite right, we’ll help you find a better fit or make it right.
- Easy returns and exchanges within 30 days of delivery
- Free return shipping on your first exchange (for orders in the U.S.)
- Fast, friendly support from our small but mighty team
Shipping Information
We currently ship to the U.S., Canada, the United Kingdom, Australia & New Zealand
- Free U.S. shipping on orders over $100
- Flat-rate U.S. shipping: $5.95 on orders under $100
- Flat-rate shipping outside the U.S: either $15 or $35 on all orders
- Most orders ship within 2 business days from Texas
- Tracking information is provided as soon as your order ships
Need help with your order? Just reach out—we’re happy to assist.
Returns & Exchanges
We get it—finding the right fit is personal. Our return policy is designed to make trying multiple sizes or styles simple.
- Returns accepted within 30 days of delivery
- Garments must be unworn, unwashed, and with the hygiene liner and tags attached
- Exchanges are easy (and your first one comes with free shipping for orders in the United States)
- Partial returns of bundles are not allowed—if you need fewer items, return the full bundle and place a new order
Refunds are issued to your original form of payment once your return is received and processed.
Still Have Questions?
We’re here for you.
Contact us anytime at hello@hemsupportwear.com and a real human from our team will respond.