Return and Exchange Policy
We want you to be happy with your purchase, and we'll let you exchange or return it hassle-free if you aren’t. If the fit was not right, please reach out to us so we can help you find the right fit.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return / Exchange Policy Criteria
- All products must be in unused, pristine condition with hygienic liners intact. We do not accept the return or exchange of any garment that has had its protective lining removed or tampered with for hygienic reasons.
- Please wear underwear while you are trying on the garment for an added layer of protection and ensure your body is clean and perfume free to protect the fabric.
- Final sale items are not eligible for returns or exchanges.
Items that do not meet all the criteria listed above will not receive a refund or exchange and will be sent back to you. In the rare case that a return or exchange is rejected, the decision is final and not negotiable.
How to start a return
To start a return, you can log in to your account and submit a return request.
We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know whether your refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, as well.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Email us at email@example.com for help.